To send IVR Reminders in web application
Login with your registered details in web app - app.credflow.in
Step 1 : Click on the Collect menu
Step 2 : Then click on the Overdue title as shown in image
Step 3 : Click on the Detailed Summary button or the Ageing Summary Tab right below overdue tab
Step 4 : Under the Action column, you can see the IVR button that is used to send manual reminders
IVR reminder is sent on the phone number entered, which is either captured from Tally or manually you can set the contact details.
If the customer does not answer the IVR, we make another 2 attempts (total 3 attempts), and also an SMS is sent with the total overdue balance amount.
Note : Each IVR will consume credit points